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Forgot online banking PIN (password) or login Name

Forgotten access data · Instructions

Restore access data on PC and smartphone

Forgot online banking PIN (password) or login Name

Forgotten access data · Instructions

You will find help here – If you have forgotten your login details (username/authentication ID or online banking PIN) for Sparkasse online banking or if your S-pushTAN-App is not working.

Before you get started

Before you get started:

Important: Please prepare everything you need for the setup. You will find all the essentials in the following section.
Tip: Start the setup process on your device and keep an eye on the instructions at the same time – preferably with a second device.

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.
To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

You will also need:

For identification with online ID function (eID)

Documents and devices for eID verification

To confirm your identity via the online ID function (eID), you need:

an identity document with an online ID function (eID)
the PIN for your identity document
an NFC-enabled end device

Before you get started:

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.

To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

You will also need:

For identification with online ID function (eID)

Documents and devices for eID verification

To confirm your identity via the online ID function (eID), you need:

an identity document with an online ID function (eID)
the PIN for your identity document
an NFC-enabled end device

Before you get started:

S-pushTAN-App

Download the latest version of the app for free – from the Apple App Store or Google Play Store.

Sparkassen-Card (debit card)

Please have your Sparkassen-Card (debit card) ready. Follow the instructions and enter your card number – this is located on the back of your card.

To verify your identity at a Sparkasse ATM, you will need your pin code (card PIN) in addition to your Sparkassen-Card (debit card).

Recover login details - online

How to: Recover your online banking PIN or login name

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Instructions for the internet branch

You will receive new access data in just a few steps. The step-by-step instructions will guide you through the process with ease. To do this, use the internet branch or the App Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

How to: Recover your online banking PIN or login name

Quick self-help tips

These tips will show you how to solve typical problems quickly – directly and without detours.

Instructions for the internet branch

You will receive new access data in just a few steps. The step-by-step instructions will guide you through the process with ease. To do this, use the internet branch or the App Sparkasse.

Note: The procedure is shown as an example and may vary slightly depending on the mobile device or Sparkasse institution.

You are currently unable to approve orders in the S-pushTAN-App and have requested new access data by post („Briefversand“). The next steps are explained here.

Recover login details – cash machine

Instructions for Sparkasse ATMs

You can request a new online banking PIN directly at your Sparkasse's ATM. The only requirement is that you know your login name. Follow the instructions and request your new PIN step by step at your nearest ATM.

Note: The procedure is shown as an example and may vary slightly.

Instructions for Sparkasse ATMs

Note: The procedure is shown as an example and may vary slightly.

Find Tutorials in English

Do you need help with your online banking? Simply use our clear step-by-step instructions.

View Tutorial

And, good to know:

Set up the S-pushTAN-App for the first or again

Set up pushTAN · Instructions

You can use the S-pushTAN-App to approve orders in online banking securely and with ease. This is how you can set up the S-pushTAN-App for the first time or again.

Learn more

New smartphone: Set up the Sparkasse apps when changing devices

App Sparkasse and pushTAN on a new smartphone or tablet · Instructions

Keep using the Sparkasse apps – even on your iPhone/iPad or Android device. Learn how to set up the App Sparkasse and the S-pushTAN-App again.

Learn more

Set up the App Sparkasse

Setting up the App Sparkasse with pushTAN · Instructions

Keep an eye on your accounts and securely approve your orders in online banking. The instructions explain how to set up the App Sparkasse and the S-pushTAN-App step by step.